Privacy Policy

This Privacy Policy explains how Cryptogameplan LLC (“Crypto Gameplan,” “we,” “our,” or “us”) collects, uses, stores, discloses, and protects personal information when you visit our website, use our mobile app, submit forms, apply for our mentoring program, book calls, use our customer platforms, communicate with us, participate in private communities, or otherwise interact with our services.

This Privacy Policy applies to crypto-gameplan.com and its subdomains, our customer platforms, our mobile app for Android and iOS, and our related forms, communications, customer support, email, SMS, messaging, and social media interactions.

This Privacy Policy does not apply to websites, platforms, services, payment providers, video platforms, messaging platforms, social media platforms, or other third-party services that we do not own or control. When you interact with a third-party service, that third party’s own terms and privacy policy may apply.

1. CONTROLLER AND CONTACT INFORMATION

The controller responsible for the personal information described in this Privacy Policy is:

Cryptogameplan LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States. Email: [email protected]

Where a third-party platform or provider acts as an independent controller under its own privacy policy, that third party is responsible for its own processing of personal information.

2. SCOPE AND AGE RESTRICTION

Our services, including the mobile app, are intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete that information.

3. PERSONAL INFORMATION WE COLLECT

We collect personal information directly from you, automatically through our systems, and from third-party platforms when you interact with us there.

3.1 Contact and Identity Data

We may collect:

• first name, last name, and other identifying information;

• email address;

• phone number;

• postal address, where you provide it in your profile or for billing;

• your account identifier and time zone;

• profile picture, where you choose to upload one;

• messaging usernames, social media handles, or other contact identifiers;

• communication preferences;

• email newsletter and SMS consent choices, including records of confirmations and unsubscribes.

3.2 Application and Intake Data

If you apply for Crypto Gameplan or submit one of our forms, we collect the answers you give, which may include information about your investing experience, your portfolio, your goals and challenges, your commitment, your reasons for applying, and free-text responses, together with your contact details and consent choices.

This information may relate to your financial circumstances, investment experience, goals, and preferences. We use it to review applications, understand whether there may be a mutual fit, prepare for calls, communicate with you, and improve our application and onboarding process. The email address you provide is also used to send you a single newsletter confirmation email, as described in Section 9.

We do not ask you to provide wallet private keys, seed phrases, exchange passwords, or direct access credentials.

3.3 Booking and Communication Data

We may collect appointment and scheduling information, call-confirmation details, email communications, SMS records, support messages and tickets, messaging and social media messages, onboarding communications, customer service interactions, and timestamps and communication metadata.

Live sessions for customers may be recorded and transcribed, as described in Section 18.

3.4 Customer Account and Platform Data

When you use our customer platforms or the mobile app, we may collect:

• login email address and authentication events;

• access records, customer status, and permission information;

• learning progress and activity within the platforms;

• portfolio positions, transactions, and related entries you choose to record;

• files and images you upload;

• support and troubleshooting information.

3.5 Mobile App and Device Data

When you use our mobile app, we may additionally collect:

• a push notification token issued by the operating system, used to deliver notifications;

• device and app information such as app version, operating system version, and device model;

• content you download for offline use, which is stored on your device and tied to your account.

The app requests camera and photo library access only when you choose to set a profile picture or upload an image. The app does not record audio, does not access your location, and does not read your contacts.

3.6 Technical, Usage, and Security Data

When you visit our website or use our platforms, we may automatically collect technical and usage information, including IP address, browser and device information, operating system, referring URLs, pages and features used, timestamps, authentication and access events, and log, security, performance, and diagnostic data.

We use logging and monitoring to operate, secure, debug, and improve our website, platforms, and applications. We do not intentionally collect credentials, private keys, seed phrases, or full payment card numbers in logs. Logs and error messages may incidentally contain personal information depending on how you interact with our services.

3.7 Payment and Transaction Data

We may collect or process payment status, billing records, invoice information, transaction references, payment amount, refund or dispute information, wire transfer references, blockchain transaction hashes, wallet addresses or similar identifiers if they are provided to us or become visible in connection with a transaction or support request, and communication related to payments.

We do not store full payment card numbers on our own systems. No purchases are made inside the mobile app.

3.8 Media and Testimonial Data

Where you have provided permission or authorization, we may process written testimonials, names, photos, videos, likeness, role, title, or related professional information, and other media or statements approved for publication.

4. INFORMATION FROM THIRD-PARTY PLATFORMS

If you contact us through a social media or messaging platform, we may receive your profile name, username or handle, public profile information, message content, timestamps, and information you choose to provide during the conversation.

We may transfer relevant lead or customer communication into our customer relationship and internal systems to respond to your request, manage our relationship with you, and provide our services.

Third-party platforms process your information according to their own terms and privacy policies.

5. HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:

• to provide, operate, and improve our website, mobile app, customer platforms, and services;

• to receive and review applications and determine whether there may be a mutual fit;

• to process inquiries, respond to messages, and manage support requests;

• to manage leads, applicants, customers, onboarding, and support;

• to schedule appointments, send reminders, and confirm calls by email or SMS;

• to send service-related emails, SMS messages, push notifications, and support communications;

• to send our newsletter and other marketing emails or promotional messages where permitted by law and your communication preferences;

• to manage access to customer platforms, the mobile app, private communities, and related services;

• to display and maintain your learning progress and the entries you record;

• to provide features that require your consent, where you have given it;

• to record, transcribe, and summarize live sessions for customers;

• to process payments, invoices, refunds, disputes, and transaction records;

• to maintain security, prevent abuse, investigate technical issues, and protect our systems;

• to document email and SMS opt-ins, opt-outs, and communication preferences;

• to comply with legal, tax, accounting, regulatory, and contractual obligations;

• to enforce our terms, policies, and rights;

• to use testimonials, names, photos, videos, or similar media only where we have appropriate permission or authorization.

6. LEGAL BASES FOR PROCESSING

Where laws such as the GDPR, UK GDPR, or similar privacy laws apply, we rely on one or more of the following legal bases.

• Reviewing applications, responding to inquiries, determining mutual fit, and scheduling calls: steps before entering into a contract; legitimate interests.

• Providing services, customer access, onboarding, support, and account functionality, including the mobile app: performance of a contract; legitimate interests.

• Sending transactional emails, transactional SMS, and service-related push notifications: performance of a contract; legitimate interests; consent where required.

• Sending the newsletter, marketing emails, and promotional SMS: consent, which you give by confirming your subscription or opting in; legitimate interests where permitted by law; always subject to opt-out rights.

• Features that require your consent: consent, which you can withdraw.

• Recording and transcribing live sessions for customers: performance of a contract; legitimate interests; consent where required.

• Processing payments, invoices, refunds, disputes, crypto payments, and wire transfers: performance of a contract; legal obligations; legitimate interests.

• Maintaining security, preventing abuse, debugging errors, and operating infrastructure: legitimate interests; legal obligations where applicable.

• Maintaining business, tax, accounting, compliance, and dispute records: legal obligations; legitimate interests.

• Publishing testimonials, names, images, videos, or similar media: consent or other authorization, where applicable.

You may withdraw consent at any time where we rely on consent. Withdrawal does not affect the lawfulness of processing before withdrawal.

7. REQUIRED INFORMATION AND CONSEQUENCES OF NOT PROVIDING IT

Some personal information is necessary for us to review your application, respond to inquiries, schedule calls, create or administer customer access, process payments, provide services, send required communications, maintain security, or comply with legal obligations.

If you do not provide information that is required for a specific purpose, we may not be able to proceed with your application, book or confirm a call, grant access to customer platforms or the mobile app, process a payment, provide support, or deliver our services.

8. PAYMENTS AND BILLING

We may accept payments through payment processors, cryptocurrency payments, wire transfers, or other payment methods. Purchases are not made inside the mobile app.

Payment processors, banks, intermediary banks, and blockchain networks process the information necessary to complete a transaction, including name, billing details, payment method information, amount, status, and refund or dispute information. They may act as our service providers for the processing itself and as independent controllers for their own compliance, fraud prevention, and regulatory purposes under their own terms and privacy policies.

Cryptocurrency transactions may be recorded on public blockchains. Public blockchain information may be visible to third parties and cannot generally be deleted, changed, or reversed by us. You should never send us private keys, seed phrases, wallet passwords, exchange credentials, or other sensitive wallet access information.

We may retain payment, invoice, refund, transaction, and accounting records as necessary to provide our services, resolve disputes, prevent fraud, and comply with legal, tax, accounting, and regulatory obligations.

9. EMAIL MARKETING AND NEWSLETTER

When you submit an application or request a personalized roadmap, we use the email address you provide to deliver what you requested and to send you one email asking you to confirm your subscription to our newsletter. You are subscribed only after you click the confirmation link in that email. If you do not confirm within 14 days, the link expires and you will not receive the newsletter. Not confirming does not affect the delivery of your call details, your roadmap, or the emails that belong to your request.

To demonstrate your consent, we keep a record of your email address, the form and time of your request, the notice shown to you, the time of your confirmation, the IP address and browser information used to confirm, and the time of any unsubscribe. We keep these records for as long as you are subscribed and for twelve months after your subscription ends.

Every newsletter includes an unsubscribe link. You can also unsubscribe by contacting us at [email protected]. Unsubscribing stops the newsletter and other marketing emails; transactional, account-related, support, security, payment-related, and legally required emails may still be sent where necessary.

10. SMS/TEXT MESSAGING

Crypto Gameplan may offer SMS/text messaging for appointment reminders, call confirmations, application updates, onboarding, customer support, program updates, and promotional messages where you have opted in or where otherwise permitted by law.

10.1 SMS Consent

SMS consent is collected through our forms, scheduling flows, or other opt-in forms. Where applicable, SMS consent is collected separately from other consents and is not required as a condition of purchasing our services.

10.2 Types of SMS Messages

Depending on your consent and interactions with us, you may receive appointment reminders, call confirmations, application updates, scheduling updates, customer support updates, onboarding reminders, program or service updates, and promotional or marketing messages if you opted in to receive them.

10.3 Message Frequency and Charges

Message frequency varies based on your interactions with us and the services you use. Message and data rates may apply depending on your mobile carrier and plan. Crypto Gameplan is not responsible for charges imposed by your mobile carrier.

10.4 Opting Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you may receive a one-time confirmation message. You will not receive further SMS messages unless you opt in again. For help, reply HELP or contact us at [email protected].

10.5 No Sharing of SMS Consent

We do not sell, rent, lease, trade, or otherwise share your phone number or SMS opt-in consent with third parties or affiliates for their own marketing purposes.

SMS-related information, including your phone number and opt-in or opt-out status, is shared only with our messaging providers, telecommunications providers, or service providers as necessary to deliver messages, manage consent, maintain suppression lists, and comply with applicable requirements.

11. PUSH NOTIFICATIONS

If you allow notifications in the mobile app, the operating system issues a push token that identifies your app installation on your device. We use it to deliver notifications about new content and account activity. The token is tied to your account while you are signed in. You can turn notifications off at any time in your device settings, which stops delivery.

12. COOKIES, TRACKING, AND EMBEDDED CONTENT

We use cookies and similar technologies that are necessary for website operation, security, authentication, platform access, fraud prevention, and technical functionality.

We do not use third-party advertising, retargeting, or behavioral analytics trackers on our website, customer platforms, or mobile app, and the mobile app does not use an advertising identifier.

Our website and platforms may include embedded content such as video players. Embedded content may cause the relevant provider to process technical, device, browser, usage, or cookie-related information according to its own terms and privacy policy. Where applicable law requires consent for non-essential cookies or similar technologies, we will request it before they are used.

13. THIRD-PARTY SERVICE PROVIDERS AND PLATFORMS

We use third-party service providers and platforms to operate our business, website, mobile app, customer platforms, communications, payments, monitoring, and infrastructure. These providers may process personal information on our behalf or as independent controllers, depending on the context.

The categories of providers we use include:

• customer relationship, communication, form, and scheduling platforms (United States);

• email and SMS delivery providers and telecommunications carriers;

• cloud hosting, infrastructure, content delivery, security, and media storage providers (United States and European Economic Area);

• monitoring, logging, and error-reporting providers;

• artificial intelligence service providers that process text, audio, images, and documents on our behalf for the purposes described in Section 18, under contracts that prohibit using the information to train their models;

• payment processors, banks, and blockchain networks;

• app stores and push notification services;

• video hosting, messaging, and social media platforms;

• professional advisors for legal, tax, accounting, compliance, and business advisory services.

Some of these providers act as processors or service providers that process personal information on our behalf. Others may act as independent controllers under their own privacy policies, including payment providers, banks, blockchain networks, app stores, social media platforms, messaging platforms, and embedded media providers, depending on the context.

Where required by applicable privacy and data protection laws, we enter into data processing agreements, data processing addenda, or equivalent contractual safeguards with service providers that process personal information on our behalf. These agreements are intended to ensure that such service providers process personal information only in accordance with our instructions, implement appropriate security measures, assist with applicable privacy obligations, and use subprocessors only as permitted under the applicable agreement.

14. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with:

• service providers and processors that help us operate our website, mobile app, platforms, communications, scheduling, hosting, infrastructure, forms, media, payments, monitoring, and support;

• payment processors, banks, crypto payment infrastructure, blockchain networks, and financial institutions as necessary to process or verify payments;

• telecommunications and messaging providers for SMS delivery and consent management;

• tax, accounting, bookkeeping, billing, or invoicing providers;

• professional advisors such as lawyers, accountants, compliance advisors, and auditors;

• authorities, courts, regulators, banks, payment networks, or law enforcement where required by law or necessary to protect our rights;

• successors or parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets;

• third parties where you have given us permission or instructed us to share the information.

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes. We also do not share SMS opt-in consent or phone numbers with third parties or affiliates for their own marketing purposes.

15. INTERNATIONAL DATA TRANSFERS

Crypto Gameplan is based in the United States and operates from the United States.

We use infrastructure and service providers located in the United States, the European Economic Area, and other countries. This means personal information may be transferred to, stored in, or processed in countries other than the country where you are located.

Where applicable law requires a transfer mechanism, we rely on appropriate safeguards such as adequacy decisions, the EU-U.S. Data Privacy Framework and UK Extension where applicable, Standard Contractual Clauses, data processing agreements, contractual safeguards, or other lawful transfer mechanisms available under applicable law.

You may contact us at [email protected] if you would like more information about the safeguards used for international transfers where applicable.

16. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods depend on the type of information, whether you are a lead, applicant, customer, former customer, newsletter subscriber, or support contact, whether the information is needed to provide services or maintain customer access, whether it is needed for legal, tax, accounting, security, dispute, or compliance purposes, whether you have withdrawn consent or opted out of marketing communications, whether we must retain opt-out or suppression records to respect your communication preferences, the sensitivity of the information, and operational needs such as backups and security.

Examples include:

• lead, inquiry, and application records are kept while we have an active business relationship or legitimate business need;

• customer records are kept for the duration of the customer relationship and as needed afterward for legal, tax, accounting, support, or dispute purposes;

• SMS and email opt-in and opt-out records are kept as necessary to demonstrate consent and maintain suppression lists; newsletter consent records are kept for the duration of the subscription and for twelve months after it ends;

• recordings, transcripts, and summaries of live sessions are kept for as long as needed to provide and document the service and for legal, dispute, and quality purposes;

• support and communication records are kept as needed to provide support, document customer communication, and protect our rights;

• payment, invoice, refund, transaction, and accounting records are kept for legally required accounting, tax, fraud prevention, and dispute-resolution periods;

• logs, security records, and diagnostic data are kept for a limited period unless needed for security, debugging, fraud prevention, legal compliance, or dispute resolution;

• content downloaded for offline use in the mobile app remains on your device only while you keep access and is removed when you sign out, lose access, or delete the app;

• backups may retain information for a limited period according to our backup and disaster recovery practices.

17. SECURITY

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, and destruction, including access controls and authentication, encryption in transit and at rest where appropriate, monitoring, backups, and restricted administrative access.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

18. AI-ASSISTED PROCESSING, AUTOMATED DECISION-MAKING, AND PROFILING

We use artificial intelligence tools provided by third-party service providers to support our team. Depending on how you interact with us, this may involve your personal information in the following ways:

• preparing drafts of our replies to messages you send us, which a member of our team reviews and approves before they are sent;

• recording, transcribing, and summarizing live sessions for customers, of which we inform you when a session is recorded; recordings may be made available to other customers inside our customer platforms;

• preparing descriptions, chapters, translations, and summaries of recorded sessions and lessons, which may contain your first name or a question you asked;

• optional features in our platforms that read a file or image you submit and propose entries that you review and confirm before anything is saved;

• organizing and summarizing application responses and communication history for review by a member of our team.

These providers process the information only on our behalf, under contracts that prohibit using it to train their models. We do not create voiceprints or other biometric identifiers.

We do not use solely automated decision-making, including profiling, that produces legal effects or similarly significant effects about you. A member of our team makes every decision about your application, your access, and your account. If that changes, we will update this Privacy Policy and provide any notice required by law.

19. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live and which laws apply, you may have rights regarding your personal information, including the right to request access, request correction, request deletion, request restriction of certain processing, object to certain processing, request portability, withdraw consent where processing is based on consent, opt out of marketing emails, opt out of SMS messages, and lodge a complaint with a supervisory authority where applicable.

You have the right to object to direct marketing at any time. If you object to direct marketing, we will stop using your personal information for that purpose.

To exercise your rights, contact us at [email protected].

We may need to verify your identity before processing a request. We may deny or limit requests where permitted by law, including where fulfilling the request would conflict with legal obligations, security obligations, fraud prevention, dispute resolution, accounting requirements, tax requirements, contractual obligations, or the rights of others.

19.1 Deleting Your Account

You can request deletion of your account and its associated data at any time, without signing in, using our account deletion page:

https://account.crypto-gameplan.com/account-deletion

We confirm the request by email before anything is deleted. Certain records may be retained where a legal, tax, accounting, security, or dispute-resolution obligation requires it, as described in the Data Retention section.

20. U.S. STATE PRIVACY RIGHTS

Depending on your U.S. state of residence and whether applicable state privacy laws apply to us, you may have additional rights regarding your personal information, including the right to know, access, correct, delete, or receive a copy of certain personal information, and the right to opt out of certain types of processing.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising or targeted advertising.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

To submit a privacy request, contact us at [email protected].

21. EEA, UK, SWITZERLAND, AND SIMILAR INTERNATIONAL PRIVACY RIGHTS

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar privacy rights, the rights described in this section apply to the extent required by applicable law.

Where applicable, you may have the right to access your personal information, correct inaccurate or incomplete information, request deletion, restrict processing, object to processing based on legitimate interests, object to direct marketing, receive a copy of certain information in a portable format, withdraw consent at any time where processing is based on consent, and lodge a complaint with a supervisory authority.

To exercise these rights, contact us at [email protected].

22. THIRD-PARTY LINKS, PLATFORMS, AND EMBEDDED CONTENT

Our website, mobile app, customer platforms, emails, communities, and social media profiles may link to or integrate third-party services, websites, video players, payment providers, messaging platforms, or social media platforms.

We are not responsible for the privacy practices, terms, or content of third-party services that we do not own or control. Please review the privacy policies of those third-party services before providing information to them.

23. PRIVATE COMMUNITY COMMUNICATION

We may use third-party messaging platforms for private customer groups, private chats, support, onboarding, updates, and customer communication.

Information you post or send in these groups or chats may be visible to us and, depending on the group or chat, to other participants. The messaging platform is a third-party service and processes information according to its own terms and privacy policy.

Please avoid sharing sensitive credentials, private keys, seed phrases, passwords, wallet recovery information, exchange credentials, unnecessary screenshots, or unnecessary personal information in groups or chats.

24. TESTIMONIALS, IMAGES, AND VIDEOS

We may publish testimonials, names, images, videos, titles, or related information only where we have appropriate permission or authorization.

You may contact us at [email protected] if you have questions about a testimonial or media item involving you.

25. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

If we make material changes, we may provide additional notice where required by law or appropriate under the circumstances.

26. CONTACT US

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

Cryptogameplan LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States. Email: [email protected]